FAQ
1. How long does it take to receive my order?
All orders are typically processed within 2-3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, estimated delivery times are typically between 5-10 business days, depending on your location and selected shipping method.
Please note: Delivery times may vary during peak seasons or due to external factors beyond our control (such as customs delays or weather conditions).
2. How do I return an item?
We want you to love your purchase!
We gladly accept returns on eligible merchandise within 90 days of receiving your order.
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Returned items must be unworn, unused, and in original condition with all original packaging.
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We are unable to accept returns on used, damaged, or altered items.
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Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
To initiate a return, please contact our customer service team at info@sorovu.com with your order number and reason for return.
For more details, please refer to our Return Policy (insert your returns policy link if available).
3. How do I use a coupon code?
If you have a coupon code, lucky you!
Here's how to use it:
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Add all desired items to your shopping cart.
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During checkout, you will see a field labeled "Coupon Code."
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Enter your code and click "Apply" to see the discount reflected in your order total.
Please note:
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Only one coupon code can be used per order.
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Coupon codes cannot be applied to previously placed orders.
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Some promotions may have exclusions, which will be stated in the promotion's terms and conditions.
4. How do I opt out of marketing emails?
We’re sad to see you go — our subscribers enjoy early access to new collections, exclusive discounts, and special gifts.
However, if you wish to unsubscribe, simply click the "Unsubscribe" link found at the bottom of any of our promotional emails.
Alternatively, you may contact us at info@sorovu.com with the subject line "Unsubscribe," and we will process your request promptly.
Please note: It may take up to 48 hours for your request to be fully processed.